{"id":45,"date":"2011-07-01T09:20:13","date_gmt":"2011-07-01T13:20:13","guid":{"rendered":"http:\/\/rentusanowblog.wordpress.com\/?p=45"},"modified":"2015-07-30T00:27:51","modified_gmt":"2015-07-30T00:27:51","slug":"who-is-my-client-a-timely-reminder-for-property-managers","status":"publish","type":"post","link":"https:\/\/rentusanow.com\/blog\/2011\/07\/who-is-my-client-a-timely-reminder-for-property-managers\/","title":{"rendered":"Who is my client? A timely reminder for Property Managers"},"content":{"rendered":"<p>By: Eveline Brownstein \u00a9<\/p>\n<p>The property owner is, of cours<a href=\"http:\/\/rentusanow.com\/blog\/wp-content\/uploads\/2011\/07\/manager-client1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-47 alignleft\" title=\"manager client\" src=\"http:\/\/rentusanow.com\/blog\/wp-content\/uploads\/2011\/07\/manager-client1.jpg?w=300\" alt=\"\" width=\"352\" height=\"271\" \/><\/a>e.\u00a0 It is the responsibility of the Property Management Company to always make decisions in the best interest of the owner of the managed property.\u00a0 A critical part of this is to ensure that the property is legally compliant with all local tenant\/landlord laws.\u00a0 Tenants have rights and property managers must protect their property owners by ensuring that they comply with those legal rights at all times.\u00a0 A property manager should engage in ongoing real estate education to keep up to date with changing legislation.<\/p>\n<p>A good property management company will be helpful to the tenants wherever it can, but it must beware of letting go of its business goals in favor of its manager\/tenant relationship. Renters are not your customers. Renters are the customers of the property owner and you are obligated to secure good tenant-customers for your owner-customers. Sometimes, in an admirable effort to reduce vacancies and keep tenants happy, property managers inadvertently closely guard their friendly relationship with a tenant and become hesitant to protect the property owner.\u00a0 On those occasions these undesirable situations may occur:<\/p>\n<ul>\n<li>\u00a0Violations of lease provisions (sometimes because the manager mistakenly believes it is minor in a bigger picture)<\/li>\n<li>\u00a0Delaying rent collection<\/li>\n<li>\u00a0Delaying enforcing lease provisions relating to tenant upkeep of the property<\/li>\n<li>\u00a0Delaying beginning a necessary eviction process<\/li>\n<li>\u00a0Overspending on repairs<\/li>\n<li>\u00a0Undertaking unnecessary repairs or items of a merely cosmetic nature<\/li>\n<li>\u00a0Permitting a tenant to choose a repair professional<\/li>\n<li>\u00a0Permitting a tenant to undertake repairs to the property<\/li>\n<li>Trusting a prospective tenant\u2019s statements about their background or credit, over proper checks of their credit and background<\/li>\n<\/ul>\n<p>Property managers owe a legal and fiduciary duty to their property owner clients.\u00a0 Property owners owe a legal obligation to their tenants.\u00a0 Property managers are the agents entrusted with that legal obligation, and if they are diligent in their legal and fiduciary duty to their property owners, they will also be effective in helping to manage their owners\u2019 legal obligations to the tenants.<\/p>\n<p>Owners should hire well-qualified property managers so as to minimize their legal exposure.\u00a0 Property managers should always know and follow local regulations and laws regarding tenants, and regarding their legal, fiduciary duty to their property owners.\u00a0 Owners are paying property managers for their services.\u00a0 Therefore, property owners are the clients of the property manager.\u00a0 Tenants are paying the owners.\u00a0 Therefore, tenants are the clients of the property owner.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By: Eveline Brownstein &copy; The property owner is, of course.&nbsp; It is the responsibility of the Property Management Company to always make decisions in the best interest of the owner of the managed property.&nbsp; A critical part of this is to ensure that the property is legally compliant with all local tenant\/landlord laws.&nbsp; Tenants have &hellip; <a href=\"https:\/\/rentusanow.com\/blog\/2011\/07\/who-is-my-client-a-timely-reminder-for-property-managers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Who is my client? A timely reminder for Property Managers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10,19,26,27,31,32,33,34,37,38,44],"_links":{"self":[{"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/posts\/45"}],"collection":[{"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":1,"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/posts\/45\/revisions"}],"predecessor-version":[{"id":197,"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/posts\/45\/revisions\/197"}],"wp:attachment":[{"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/media?parent=45"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/categories?post=45"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rentusanow.com\/blog\/wp-json\/wp\/v2\/tags?post=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}